Currently its great service in Vinnicombes (felt is wasnt a while back). Regularly buy our crusty rolls - today a little hard, rather than crusty. Is this because I should have bought them earlier, have they been sitting there all morning? Disappointed today.
Wonderful bread and cakes! Superb lardy cakes (sell out fast)...
The stars are for the crusty rolls only. The poor customer service I've experienced in my last few visits would have deserved ZERO. Some of the staff are lovely, but occasionally I walked in feeling I've disturbed them. During the last visit there was NO welcome, in fact NO words spoken by shop staff until she said a sharp 'POUND'. No please, no thank you. Very intimidating, very unpleasant, very unusual for Sidmouth. . Note to staff and owners:If you want returning customers. BE NICE!Get the' V' put back on your sign as the shop looks unkempt. It was still missing when I visited Sidmouth a few weeks back.Sort the poor lighting in the shop. Remove the many, many insects in light coverings
Their bread is lovely but I certainly WILL NOT be buying anything from there again. A lady came out and got right down in niece's face and shouted at her for "banging" on the window. This was not the case she had just put her finger on the window to point out the wasp. My niece is only 4 and the most kind hearted little girl you could meet. She was soo upset(as was my 2 year old daughter) when my sister asked the lady to not shout at her daughter she then shouted at my sister and called her a rude word. This lady is the most unpleasant person I have ever met. To come out and get right into a 4 year olds face and shout like that was absolutely disgusting. I'm surprised that they get any business with service like that. The whole incident was very upsetting.
The most miserable staff I have ever come across and the staff are very rude.
Vinnicombes Ltd is a UK Bakery based in Sidmouth, South West England. Vinnicombes Ltd is located at 60 High St, Sidmouth EX10 8EH, UK.
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